Terms & Conditions

Payment, Delivery & Returns

Delivery Las Vegas Area:
Orders of $150 or more will be delivered within two business days (stocked items only) *FREE of charge. Orders less than $150 will be charged a $15 delivery fee.

Delivery Outside Las Vegas Area:
Most West coast states are delivered within two business days (please see shipping map for estimated delivery time by state). *FREE shipping is available on orders of $895 or more outside Las Vegas (excludes Alaska and Hawaii).

Backorders:
In stock items will be shipped or delivered per our freight/delivery terms. All out of stock items will be backordered and shipped or delivered as soon as received.

Returns:
We make every effort to accurately pick and pack your order. If you encounter a problem, please follow our Return Policy below:

Full credit will be given for incorrectly shipped product, within 15 days of invoice. In order to receive full credit, return products unopened and in sellable condition. In case of customer error, a 25% restocking/handling fee* on all regular non specialty items and freight cost will be assessed. If there are damages, they must be noted at time of delivery.

Please note any item which is eligible for return, must be accompanied by a return authorization number. To receive a return authorization number (valid for 30 days after date of issue); call Telli Industries with the following information:

• Telli Industries invoice number and date.
• Product description and item number.
• Reason for returning merchandise.

Specialty Items:
Any item considered to be specialty or a custom item may not be returnable. If a return is valid, a 50% restocking/handling fee may be processed.

Specialty Items consist of items not normally stocked in the Telli Industries warehouse (including any item that is custom ordered or any re-packaged items).

Payments & Open Accounts:
For your convenience we accept Visa, MasterCard & Discover. Corporate Accounts may be opened with 30 day payment terms with an approved credit application. Please call 888-309-2592 for a credit application. Credit is generally approved within a few days.

PLEASE NOTE: For all disputed credit card transactions found to be the purchaser's error, there will be a $50.00 fee applied to your account.

Prices:
Our large volume purchases allow us to pass savings on to you. Due to unforeseen manufacturer's price increases or decreases, pricing is subject to change without prior notification.

Blanket Purchase Orders/Corporate Bids:
Telli Industries Inc. welcomes blanket purchase orders and/or corporate bids to allow you additional savings and the lowest possible price and providing. This method of purchasing also provides price protection for the term of the purchase order or bid. Products without guaranteed pricing may be subject to nominal increases due to manufacturer's increases.

*Some exclusions such as furniture or equipment may apply