Your full service distributor for
resort spas, salons & locker rooms

888.309.2592

Terms & Conditions

Ordering & Policy Information

First Time Customers

When you place an order with Telli for the first time, it will take just a few minutes to get you set up. We only sell products to resorts, hotels, clubs, spa and salons. We will ask for your resale license if you are planning to sell retail.

Payment Options: credit card, ACH, bank check or prepay by mailing your business check.

E-Mail Services

With each order we will confirm your e-mail address. This will ensure you will receive an instant confirmation of your order and delivery/ship date, notification of all sales and e-newsletters as they become available. You can opt out of our e-mail program at any time. If you have an item on backorder we will email you letting you know the item is on backorder, at that point you can let us know if you would like us to ship the backorder when it becomes available or cancel the item. If your company does not accept backorders we will email you letting you know what items are on backorder so you can submit a new PO. If you would like us to hold your order until all items are available, please let your customer service representative know at the time of order. 

Method of Payment

We accept: American Express, Discover, MasterCard and Visa. Please have your credit card and billing address when placing an order. Second party credit cards are not accepted.  All credit card charges over $1,000 will be charged a 3% service fee. 

PLEASE NOTE: For all disputed credit card transactions or returned checks found to be the purchaser’s error, there will be a $50.00 fee applied to your account and any discounts provided will need to be paid.

Damages

We make every effort to accurately pick and pack your order. If you encounter a problem, please call customer service (888) 309-2592. Do not sign for shipments until you have thoroughly inspected for damages. Visible damage to cartons must be noted on freight bill. We can not be responsible for shipments that are not signed for as damaged. Do not dispose of the box or packaging material until the items have been fully inspected for damages or defects. Reports for visible or concealed damage must be made within 24 hours of receipt to (888) 309-2592.

Returns

Full credit will be given for incorrectly shipped product, within 15 days of invoice. In order to receive full credit, return products unopened and in sellable condition. In case of customer error, a 25% restocking/handling fee* on all regular non specialty items and freight cost will be assessed.

Please Note: any item which is available for return, must be accompanied by a return authorization number. To receive a return authorization number (valid for 30 days after date of issue); call Telli Industries with the following information:

  • Telli Invoice number and date.
  • Product description and item number.
  • Reason for returning merchandise.

*The following exclusions apply: All sales on Furniture, Equipment, Private Label and Special Order Items. Any item considered to be specialty or a custom item may not be returnable.

Professionals Only

We sell strictly to licensed industry professionals, resorts, hotels, clubs, spas and salons. We reserve the right to close any account if we find that it does not abide by our guidelines.

Special Request

Additional items not found in our catalog may be available. For items not listed, call customer service (888) 309-2592 and you will be notified if we can order the item(s) requested.

Blanket Purchase Orders / Corporate Bids

Telli Industries welcomes blanket purchase orders and/or corporate bids to allow you additional savings and the lowest possible price. This method of purchasing also provides price protection for the term of the purchase order or bid. Products without guaranteed pricing may be subject to normal increases due to manufactures increases.

Catalog Request

Your Telli catalog can be ordered online or with your supply order. You will receive your catalog within 1 week.

Open Accounts

Corporate accounts may be opened with 30 day payment terms with an approved credit application. Please call (888) 309-2592 for a credit application. Credit is generally approved within a few business days.

Missing Items

Claims for missing items must be reported to customer service within 24 hours from receipt of your order.

Sales Tax

In states where Telli has a presence, applicable sales taxes will be charged unless the order is for retail. You will need to supply Telli with a copy of your Sales Tax Resale Certificate.

List Management

We do not make our customer list for rent or sale.

Prices

Our large volume purchases allow us to pass savings on to you. Due to the unforeseen manufacturer's price increases or decreases, pricing is subject to change without prior notification.

Price Guarantee

Our Catalog is priced at Resort Spa & Salon pricing and is considered “Best Pricing” however, if you currently purchase some items at a lower price, we will do everything we can to match the price. All custom Furniture & Equipment is quoted on a case by case basis with additional discounts. Please ask for a quote on the specific equipment you’re looking to purchase.

Minimum Order

When ordering with Telli the total sale must meet a minimum of $50.

Telli Industries is not responsible for typographical errors or misrepresented items in our catalog.

 

Delivery/Shipping Policies & Services

Delivery Guidelines - Las Vegas only

Orders of $200 or more will be delivered within two business days (stocked items only) FREE of charge. Orders less than $200 will be charged a $25 delivery fee. Our delivery schedule is as follows: West side of Las Vegas Blvd. receives delivery on Tuesdays and Thursdays. East side of Las Vegas Blvd. receives delivery on Wednesdays and Fridays. Expedited Delivery is available. There will be a $75 expedite fee applied to your invoice for same day delivery.  Some exclusions such as furniture and equipment may not apply to these terms. Will call is always an option during normal business hours.

Shipping Guidelines - Outside of the Las Vegas area

Place your order by 1pm PST and it will ship that day (stocked items only). We will provide you with your tracking number and a copy of your invoice once the order ships. Shipping times for special orders, equipment, furniture and drop ship items will vary. Items ordered together may be delivered separately, so please wait one additional day before calling concerning shortages.

PLEASE NOTE:  Visible damages must be reported within 24 hours of delivery. We may ask for an inspection on damaged orders. Additional charges will apply for all residential & rural shipping.

UPS Map 2014

Shipping Charges - Mainland States

Shipping charges are determined by actual weight, demensions and destination of parcel. You can request to be contacted prior to your order shipping to confirm order total including shipping charges. The customer always has the option to have Telli charge their UPS or FedEx account. Please specify at the time of order.

Freight Sharing Program - Mainland States

Accounts purchasing a minimum order of $1,500.00 with a mix of products will be charged 3% of their total order for shipping. Ex:  A $1,500.00 order is only $45.00 shipping to the customer. Freight Sharing Program excludes furniture, equipment and opening orders (FF&E, OS&E). Telli reserves the right to send a shipment via pallet freight or small package services.

Hawaii

•   Parcel / Air

        -  3-4 Days Transit Time

        -  Customer Pays Actual Cost

           (Up to 35% less than other carriers)

•   Pallet Freight

        -  7-14 Days Transit Time

        -  Free Freight on order values over $1,500.00 to the mainland port. Parcel / Air from mainland port to final destination will be paid by customer. Telli will use customer’s freight forwarder account or Telli will use its own account and the charges will be applied to the invoice.

Freight Deliveries

Freight charges cover tailgate delivery to a commercial address only. Allow extra time for freight deliveries. Tailgate delivery means a truck will pull up in front of your business and open the back of the truck. You are responsible for taking the shipment off the truck and carrying it inside.

The following services are available for an additional fee on truck shipments:

Delivery Notification

The freight company will call you and schedule a time for delivery.

Lift Gate Services

The freight company will bring a truck with a lift gate. Truck driver will not carry the item into the business. It is your responsibility to carry the item inside.

Inside Delivery

Truck driver will help carry the item inside. Inside delivery does not include carrying the item up stairs (carrying the item upstairs is not available). If you do not have a loading dock, you must pay for lift gate service in addition to inside delivery.

Refused Package

All refused or returned packages are subject to a $25 fee with the exception of packages shipped via common carrier (truck/freight) in which actual freight charges are applicable.

MSDS

We will provide free Material Safety Data Sheets for all products currently stocked in your business that were purchased from Telli Industries. To request your MSDS, please email customer service info@telliind.com.

Anti-Diversion

We routinely monitor all orders placed. Unusual quantities or frequent orders of certain orders will be held for verification.

Our Mission: 100% Customer Satisfaction